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Support
Welcome to the Payroll Manager Support Page. New support issues will be added as we identify areas where users are experiencing difficulty. If you have a problem that is not listed here, please contact us on support@thesaurus.ie.
Recently installed anti virus software?
Please note that the installation/setup of certain anti virus applications have been reported as disturbing some of the system files used by Thesaurus Payroll Manager. To get your payroll working again simply reinstall the payroll to the same location as before. Your data will be intact.
Problem installing the CD?
If your CD does not automatically run, then click on the "My Computer" icon on your desktop, then click on the CD drive (usually D or E) and then double click on CDSetup.exe
Looking for your unlock code?
Your software will function for 3 weekly updates or 1 monthly update without an unlock code. If you have purchased the software, your unlock code can be found on your invoice.
After upgrading - version number has not changed
This is most likely due to an older upgrade file still existing in your computer's cache. You should delete the cache and try Check for Updates again.

To delete the cache:

Internet Explorer 7:-

From the Tools menu, select Internet Options... .

Choose the General tab.

Under Browsing history, click Delete... .

Next to "Temporary Internet Files", click Delete files... .

Click Close, and then click OK to exit.


Internet Explorer 4.x, 5.x, and 6.x for Windows:-

From the Tools menu (for version 4.x, the View menu), select Internet Options... .

Choose the General tab.

In the "Temporary Internet Files" section, click Delete Files... .

To confirm the deletion, click OK.

In the Internet Options dialog box, click OK.
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Name
Email Address
Thesaurus Software Ltd
Dublin Road
Ashbourne
County Meath
Ireland
Phone 01 8352074
Fax 01 8359991

Copyright © Thesaurus Software Ltd. All Rights Reserved.

Company Registered in Dublin, Ireland 186005
Registered address: Dublin Road, Ashbourne, County Meath, Ireland