Auto-renewal for 2025 licences is now in process, and we’re experiencing higher-than-usual wait times on our phone lines. For FAQs, visit this link.

Error null - internal error while calling the service

Should you receive this error whilst retrieving an RPN or submitting a PSR , this signifies that Revenue's systems are temporarily down.


 


We would advise waiting a while in order for Revenue to rectify their issue before trying the transmission again. 

Need help? Support is available at 01 8352074 or thesauruspayrollsupport@brightsg.com.

HelpYear End 20222023 Thesaurus Payroll Manager - System RequirementsSigning into Connect for 20232023 Budget - Employer Summary2023 Payroll Manager - AvailabilityStarting the New Tax YearImporting from the previous yearMoving to Thesaurus Payroll Manager from another softwareGetting started - First Time UsersCompany SetupDigital CertificatesAdd/ Amend EmployeesRevenue Payroll Notifications (RPNs)Payroll CalendarProcessing PayrollPayroll DeductionsPayroll Submission Requests (PSRs)Distributing PayslipsPaying EmployeesCorrectionsRevenue PaymentsRevenue - Contact Telephone NumbersReportsProcessing StartersProcessing LeaversBenefit in KindStatutory Sick Pay (SSP)Illness BenefitParenting BenefitsPensionsChanging an Employee's Pay FrequencyPayroll JournalsBackup and RestoreTransferring Payroll Manager from one PC to anotherCSOHolidaysLeave EntitlementsEmployment LawGeneralGlossary of Terms (Pre 2019)Thesaurus ConnectGDPRLicence Agreement for Thesaurus Payroll ManagerBright ID