Customer Support Administrator

Due to continued growth and development, Thesaurus Software is looking to recruit a Connect Support Administrator on our Connect On-boarding team. This is excellent opportunity for a self-motivated, hardworking individual who is keen to gain experience with a well-renowned, dynamic company. As a Connect Support Administrator, you will support the On-Boarding team by responding to customer needs and identifying potential Connect opportunities. Through directly liaising with our customers you will contribute significantly to the growth of our business.

The Product
The Connect product is an excellent add-on to our payroll programmes that introduce powerful new features to our customers. Connect provides a secure and user-friendly way of backing-up and restoring customers’ payroll data and provides a web/mobile based self-service dashboard for employees and employers to log-in and access their payroll data. Connect is the essential tool for keeping payroll data safe and streamlining employee communications.

Job duties include:

At such an exciting time in our product development, this role will assist in the growth, development and support of our Connect product. Primarily by;

• Contacting existing customers via telephone and email to assist them in setting-up our Connect product
• Booking customers on demos of the software and following up with customers after demos
• Responding to customer queries on the Connect software in a reasonable and timely manner. Escalate issues as appropriate towards a successful resolution
• Helping in the development of the product as a cutting-edge HR software solution for SMEs
• Writing informative blogs
• Undertaking necessary training to familiarise yourself with the company’s customers, products, policies and procedures
• Contributing to thought leadership initiatives including content/blog writing and creating and presenting webinars

Desirable skills will include:

• A self-motivated, hardworking individual who is keen to gain experience with a well-renowned dynamic company
• Excellent IT and computer skills
• Previous experience in a customer facing role would be an advantage
• Strong communication skills, particularly phone and listening skills
• You relish challenges and have excellent interpersonal and communication skills
• Flexibility and the ability to be open and receptive to change. The Company operates in a continually changing environment; from time to time it may be necessary to change the duties and responsibilities of the Connect Support Administrator role

Flexible working options will also be considered as part of this role.

To apply, email your CV to recruitment@thesaurussoftware.com

Although we are currently based in Ashbourne, Co. Meath, our offices will be moving to Duleek, Co. Meath in early 2020.