Connect 2020 FAQs

Do I need to register again in 2020?

If you are currently up-and-running with Connect, moving to 2020 will be seamless.

Once in your 2020 payroll software, all you need to do is login under the Connect tab and then connect/ synchronise your employer file to Thesaurus Connect. Once you’ve done this you will have access to your Connect account with all your backed-up data. You will be able to continue using all the Connect features immediately.

How do I pay for Connect 2020?

From 2020 onwards, you will have an online billing account for Thesaurus Connect. We will contact you in mid-January 2020 to guide you on how to set up this account. Once you have set up your online account, you will be billed for your Connect usage monthly in arrears.

What if I don’t register? / What happens to my data?

Don’t worry, we will give you plenty of notice and reminders to set up your online account. Setting up the online account will be simple, but our Support Team will be at the end of the phone if you need assistance.

Invoicing for the previous months’ usage of Connect will be sent in the first week of the following month. If you do not have a payment method set up or if payment collection fails and you do not respond to our reminders and final notices to remedy it within time, your account will be suspended. This will mean that you can no longer synchronise your account or actively use Connects’ other features, however you will still be able to access your data held in Connect.

If you make the decision not to continue using Connect, you will be given a grace period to allow you suitable opportunity to backup your data to an alternative source. During this period you will have not have the ability to synchronise your account or use any other Connect feature.

Can I purchase Connect for 2020 with my 2020 payroll licence?

As Connect pricing is now based on monthly usage, it is no longer possible to purchase Connect in advance. The monthly subscription model means you only pay for what you actually use.

 

Thesaurus Connect for Employers
Employee Smartphone and Tablet App