To assist our customers with the transition to PAYE Modernisation, our customer support will have extended and Saturday opening hours from Monday 17th December until Saturday 16th February (excluding Christmas week).
We recently conducted a customer survey to determine when our customers are most likely to avail of extended hours. Based on the results of this survey, our opening hours for this period will be as follows:
Once live with our extended hours, we will continue to monitor demand for customer support and will change or extend hours if required. It is also important to note that we will not have a full complement of staff during these extended hours.
In addition to our telephone and email support, we will also have extensive on-screen and online support (including videos) to help you through all of the new features.
Our customer support team can be contacted at 01 8352074 or firstname.lastname@example.org.