Please note that Revenue are experiencing intermittent problems with their ROS server. This may lead to error responses when requesting RPNs or submitting PSRs.


Jan 2019

9

Customer Support - We’re here to help

To assist our customers with the transition to PAYE Modernisation, our customer support now offer extended and Saturday opening hours until Saturday the 16th of February 2019.

Our opening hours for this period are as follows:

  • Monday to Thursday - 8 am to 7 pm
  • Friday - 8 am to 6 pm
  • Saturday - 9 am to 1 pm

Our customer support team can be contacted on 01 8352074 or support@thesaurus.ie.

We will continue to monitor demand for customer support and will change or extend hours if required. It is also important to note that we will not have a full complement of staff during these extended hours.

Online Support

In addition to our telephone and email support, we also have extensive on-screen and online support to help you through all of the new features.

  • Click here for online documentation (also accessible by clicking F1 within the payroll software)
  • Click here for quick step-by-step video tutorials

Product Training

We are also running online training sessions on how to use Thesaurus Payroll Manager. These one-hour training sessions are free to attend and run on a daily basis. Click here for upcoming training sessions or here to watch it on demand.

Thesaurus Payroll Software | BrightPay Payroll Software