Thesaurus Software is delighted to announce that BrightPay has won the COVID-19 Hero Award (supplier) at the Accounting Excellence Awards. BrightPay is created by Thesaurus Software, and although this was awarded to BrightPay, this is simply what our company is called in the UK - two different names, but the same company and the same 75 employees behind this award.
The judges recognised that we went above and beyond to support payroll professionals at a time when they were under pressure with government schemes and trying to interpret scheme guidance. Paying employees was one of the areas most impacted by COVID-19 and we recognised customers would struggle to implement government schemes.
The main challenge for us has been delivering upgrades to minimise the stress for customers. Our COVID-19 upgrades were released in advance of scheme changes being implemented. In most cases, we were first to the market with upgrade releases with other providers taking longer or needing additional software bug fixes, not automating scheme calculations or not implementing functionality for every change.
Our speedy upgrades to the payroll software focused on automation functionality to accurately calculate scheme payments and claims which meant customers were prepared and compliant.
Our customer support strategy involved additional staffing and increased hours. Our comprehensive webinar, blog and email strategy educated and informed customers about COVID-19 processes and presented demonstrations of how to action these schemes in our payroll products. Our multi-channel approach guided our customers to easily implement government measures.
Speaking at the Accounting Excellence Awards, host extraordinaire Mike Goldsmith said “the judges saw that BrightPay went above and beyond to support their client base and payroll professionals at a time when they were under pressure with furlough claims and interpreting guidance. BrightPay did this through a coordinated strategy that went beyond product enhancement. Their success in this was evidenced by high customer satisfaction and impressive reach with their support material.”
Find out more about our COVID-19 Response Plan and how we have helped our customers throughout the pandemic.