Opinions and feedback from our customers matter to us. We love to hear comments and suggestions from users in order to improve the customer experience. Last month we conducted a customer survey to get an insight into what customers think about Thesaurus Payroll Manager and find out what new features our customers want.
The survey also looked at customer satisfaction rates, software performance and customer support. We were delighted to discover that Thesaurus Payroll Manager has a 99.6% customer satisfaction rate. Customers are also highly satisfied with our customer support team, with a satisfaction rate of 99.5%. Many customers agree that BrightPay saves them time (99.4%) and offers good value for money (99.6%).
Surprisingly, 43% of customers were not aware that Thesaurus Payroll Manager includes integration with One4all. This new feature was added last year and enables employers to seamlessly purchase One4all gift cards for employees.
The survey also looked at awareness of PAYE Modernisation. Nine out of ten accountants, bookkeepers and payroll bureaus said that they were aware of this new PAYE system, which will be effective from 1st January 2019. Meanwhile, one in five employers were unaware of this upcoming change. Thesaurus recently hosted a number of free PAYE Modernisation webinars, with a guest speaker from Revenue. The webinars incorporated everything you need to know about PAYE Modernisation. Watch the PAYE Modernisation training session on demand.
We also received a number of customer testimonials from the survey - all of which will be added to the Thesaurus website in due course. Some of our favourite testimonials received include:
As a thank you for taking part in the survey, we are giving away four €50 One4all vouchers. We are delighted to announce that the winners are:
The Thesaurus team will be in contact with the winners shortly.
We appreciate all the feedback received from this year’s survey and would like to say a massive thank you to everyone who took part.