Oct 2017


Thesaurus Payroll Manager - Customer Survey - The Results are in!

Opinions and feedback from our customers matter to us. We love to hear comments and suggestions from users in order to improve the customer experience. Last month we conducted a customer survey to get an insight into what customers think about Thesaurus Payroll Manager and find out what new features our customers want.

The survey also looked at customer satisfaction rates, software performance and customer support. We were delighted to discover that Thesaurus Payroll Manager has a 99.6% customer satisfaction rate. Customers are also highly satisfied with our customer support team, with a satisfaction rate of 99.5%. Many customers agree that BrightPay saves them time (99.4%) and offers good value for money (99.6%).

Surprisingly, 43% of customers were not aware that Thesaurus Payroll Manager includes integration with One4all. This new feature was added last year and enables employers to seamlessly purchase One4all gift cards for employees.

The survey also looked at awareness of PAYE Modernisation. Nine out of ten accountants, bookkeepers and payroll bureaus said that they were aware of this new PAYE system, which will be effective from 1st January 2019. Meanwhile, one in five employers were unaware of this upcoming change. Thesaurus recently hosted a number of free PAYE Modernisation webinars, with a guest speaker from Revenue. The webinars incorporated everything you need to know about PAYE Modernisation. Watch the PAYE Modernisation training session on demand.

Customer Testimonials

We also received a number of customer testimonials from the survey - all of which will be added to the Thesaurus website in due course. Some of our favourite testimonials received include:

  • "We have used Thesaurus for our payroll since 2001. Over the last 17 years our general accounting software has been changed 3 times but we have never found a better payroll system or had a reason for wanting to change..."
  • "I found the support I was given by Thesaurus to be of the highest quality, with the empathy shown by Thesaurus employees to be extraordinary."
  • "I have used Thesaurus Payroll in a number of companies and I found it much easier to use than any other payroll software I have encountered. It has always provided updates and changes required quickly without fuss. The newest addition, Thesaurus Connect has made life easy for me. Payslips automatically sent out to employees and the facility for them to view and print payslips as required has freed up a lot of management time for other duties."
  • "The support staff are brilliant, they answer questions in everyday language and are committed to staying with you until you have a total understanding of the query."
  • "Thesaurus Payroll Manager is the most cost effective change we have made to our business. From the standard paying wages to being able to email payslips, work out holiday entitlement and much more, this software package is worth its weight in gold. Saving us time and money. I wouldn't be without it."

Prize Winners

As a thank you for taking part in the survey, we are giving away four €50 One4all vouchers. We are delighted to announce that the winners are:

  • John Ganly - Blanchardstown Amalgamated Sports Ltd
  • Geraldine Grennan - PJ Grennan Ltd
  • Elaine Donnelly - Irish Theatre Institute
  • Eugene O'Donovan - SME Finance

The Thesaurus team will be in contact with the winners shortly.

We appreciate all the feedback received from this year’s survey and would like to say a massive thank you to everyone who took part.

Useful Links

Posted byRachel HynesinCustomer UpdatePAYE ModernisationPayroll Software