Our support lines are extremely busy as a result of the Temporary Wage Subsidy Scheme being administered through payroll. Our Covid-19 help documentation will generally answer your query.

Also, please note that all of our staff are working from home and may be answering your call in a sometimes chaotic home environment. Please be patient with us.

Forgotten your password?

In the event that you have forgotten your password to access your payroll data, an automated password retrieval facility is available within the software. 

In order to enable this facility, users are initially required to enter a recovery email address. On opening the company for the first time, you will be prompted to enter the recovery email address you would like to use.

 


This can be changed later, if required, by going to File > Amend Company Details

 

 

Once a recovery email has been set up, in the event that you have forgotten your original password, you can retrieve a replacement password by clicking on Click if forgotten password on the password entry screen.

 

 

At the prompt, click Yes to send a replacement password to the recovery email address that has been specified. Please allow up to 15 minutes for this to send. 

 

 

On receipt of your email, simply use the replacement password contained within the email to access your payroll. 

Once you have accessed your payroll, you can subsequently change this password to one of your choice by selecting Amend System Password in the Utilities menu.

Please note: when changing your password, the recovery password that you input is case sensitive.

 

 

Need help? Support is available at 01 8352074 or support@thesaurus.ie.

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