Thesaurus Payroll Manager 2023 is now available - Download here | Order here

Please note, our billing line is unusually busy at the moment. To avoid waiting, please email

Error 1011 - you do not have appropriate permissions

Should you receive this error number when retrieving RPNs, it usually signifies that an Agent Certificate has been entered as an Employer Certificate in error.


To check this:

1)  Open the company which is returning the error 1011

2) Next, go to ‘File > Add/Renew Digital Certificate > Employer Cert’ 


3) say Yes if prompted that an 'agent cert appears to be on file already':


4) If a certificate has been added in this utility, you will see a 'Remove Certificate’ button:


5) Select this and click 'Yes' at the prompt to remove


6) Close the company

7) If you haven't done so already, now add your Agent Digital Certificate in the correct manner by going to 'File >Add/Renew Digital Certificate > Agent Cert (default)’:



Guidance on adding an Agent Certificate can be found here


After completing the above steps, open the company which was returning the error 1011 and attempt the retrieval of the RPNs again. 

If successful and you are receiving error 1011 on other companies you have set up within the software, simply repeat step 2 to 6 accordingly.

Need help? Support is available at 01 8352074 or

HelpYear End 20222023 Thesaurus Payroll Manager - System Requirements2023 Budget - Employer Summary2023 Payroll Manager - AvailabilityStarting the New Tax YearImporting from the previous yearMoving to Thesaurus Payroll Manager from another softwareGetting started - First Time UsersCompany SetupDigital CertificatesAdd/ Amend EmployeesRevenue Payroll Notifications (RPNs)Payroll CalendarProcessing PayrollPayroll DeductionsPayroll Submission Requests (PSRs)Distributing PayslipsPaying EmployeesCorrectionsRevenue PaymentsRevenue - Contact Telephone NumbersReportsProcessing StartersProcessing LeaversBenefit in KindStatutory Sick Pay (SSP)Illness BenefitParenting BenefitsPensionsChanging an Employee's Pay FrequencyPayroll JournalsBackup and RestoreTransferring Payroll Manager from one PC to anotherCSOHolidaysLeave EntitlementsEmployment LawGeneralGlossary of Terms (Pre 2019)Thesaurus ConnectGDPRLicence Agreement for Thesaurus Payroll ManagerBright ID